“Visited the Specsavers in Maghull this afternoon after experiencing pain around my right eye and noticing there was redness and a small dark patch 2mm square in the white area below my cornea. As there is no local NHS walk in centre in Maghull I went to Specsavers to ask for advice as I was worried it might be something serious and wanted to ask them if I should visit the walk in centre a few miles away or wait until tomorrow.
Although there were at least three staff in the shop doing nothing the woman I spoke to could see I was worried and flatly refused to even look at my eye without me paying £20 for an eye test!
I walked over to Nikki Fenner Optometrist 3b Stafford Moreton Way and explained my situation to the receptionist who went away and came back with an optometrist who was happy to spend a couple of minutes looking at my eye and give me a little advice to put my mind at rest with the advice that I would be ok to visit a walk in centre tomorrow and not to worry. Nice to see a local independent business not just trying to get money out of me for an eye test I didnt need.
Shameful behaviour from Specsavers to try and take advantage of somebody obviously in a worried state.
Do yourself a favour and visit Nikki Fenner if you live in Maghull and require an Optometrist as Specasavers couldn’t care less.”
PK (via Google Reviews)
“Thank you so much for all your help and support today, first class service, highly recommend.”
LW (via Facebook Review)
“Great service and advice. Lots of glasses to choose from. The workings of the eye and how deterioration occurs was explained to me fully. I felt confident I was being given the best advice.”
SH (via Facebook Review)
“Over the past ten years Nikki and her Team have provided me with an excellent service. The personal touch and attention to detail is second to none and is a far cry from the conveyor belt approach and hard sell you find these days in supermarket opticians and large company chains. I always get comments about my fabulous glasses and I know that I have a pair that really suits me due to the time Nikki spent with me trying on numerous frames. I would have no hesitation in recommending Nikki to everyone – pay her a visit and see for yourself!”